SOL Tracker
Frequently Asked Questions
  


Summary:

  Can SOL Tracker be run with Access 2003?

Details:

  Starting with Build 41 of version 4.0, SOL Tracker is compatible with Access 2003 and will run on that platform, as well as Access XP (2002).  All known differences between the two platforms have been accommodated for in the software, except for one.  Access 2003 will lock up when SOL Tracker attempts to check for an updated version of the software through the AutoUpdates featrue.  In order to use SOL Tracker, the AutoUpdates feature must be turned off, which must be done manually through the Registry after installing for the first time or after any upgrade to a new build.  Refer to the FAQ question Manually disabling the AutoUpdate feature through the Windows Registry for the steps to take in order to do this.  It is unknown if the AutoUpdate will work with Access 2003 when the update files reside on an internal network (versus the Successline web site).

There is an issue that is specific to Access 2003 related to Macro Security settings.  By default, Access 2003 is installed with a "Moderate" Macro Security setting enabled.  This will result in Access 2003 prompting the user regarding whether the "unsafe expressions" within the database (SOL Tracker) should be blocked.  If the user chooses to block the unsafe expressions (selects YES at the prompt), then SOL Tracker will not run properly. 

If the user chooses not to block the unsafe expressions (selects NO at the prompt), an additional prompt will appear regarding whether the user wishes to run the database and states that it "may not be safe to open if it contains expressions that were intended to harm your computer."  The message can be rather cryptic, and makes mention of updating the version of Jet with Service Pack 8.  In reality, the message is just asking whether the "untrusted" code within SOL Tracker should be run.  Selecting NO at this prompt will prevent SOL Tracker from running.  Selecting YES will cause yet another prompt to appear to confirm that the user wishes to open the program.  The user should select OPEN, or SOL Tracker will not run.

One way around most of this is to set the Access 2003 Macro Security settings to "Low".  Which will allow untrusted code to run without any prompts.  This can be done by opening Access 2003 directly, and accessing the Tools menu, then selecting Macros, then Security, and choosing the "Low" setting.  Access 2003 will prompt regarding whether they wish to block "unsafe expressions".  Choose not to block them, then close Access.  Of course, this is against Microsoft's recommended guidelines, as it will allow any MDB file to run without prompting the user whether the source can be trusted.  If you do choose to set the Macro Security to "Low", it is strongly recommended that Anti-Virus software be installed on computers, and user training regarding not opening attachments received via email is administered. 

It is important to mention the the Access XP (2002) Runtime is included on the SOL Tracker Installation CD, and can be installed on the same computer simultaneously with the full version of Access 2003.  The SOL Tracker startup routines will actually choose to run on the Access XP Runtime if both are installed.  Doing so will prevent any problems related to the Access 2003 Macro Security settings.  For most users, there is virtually no difference in program functionality between using the full version of Access versus the Runtime.


Last Modified: March 30, 2004
Versions Applicable to: 4.0