SOL Tracker
Frequently Asked Questions
  


Summary:

  How can I disable the AutoUpdate feature if I can't get into the program?

Details:

  The AutoUpdate feature allows the software to check the Successline web site (or a network location) for updated versions of the software and automatically download and install them if available.  Normally, this feature can be controlled from within the software by going to the Program Settings & Maintenance utility.  However, the feature can also be manually disabled through the Windows Registry without having to go into the program.  This may be necessary if the feature is preventing the software from starting, which can happen on some computers due to problems with making the check on the Internet (maybe Proxy Server settings).  The program could end up waiting for an excessively long timeout response and appear to stop responding. 

Follow these steps to manually disable the AutoUpdate feature.  Note that this may require sufficient permissions to edit the Windows Registry on your computer:
  1. Click on the Windows Start menu and choose Run....
  2. Type in REGEDIT in the Open box and click on OK.
  3. In the Registry Editor, expand the HKEY_LOCAL_MACHINE key from the list on the left by clicking on the plus box next to it.
  4. Expand the SOFTWARE key.
  5. Expand the Successline Inc. key.
  6. Expand the SOL Tracker key.
  7. Expand the 4.0 key.
  8. Click on the Settings key to select it.  The list on the right should be populated with the program setting values.
  9. In the list on the right, right-click on the AutoUpdateEnabled setting and select Modify from the menu.
  10. Change the Value data to False and click OK.
  11. Close the Registry Editor.

These steps will have disabled the AutoUpdate feature. 

Refer to the following question for additional information:

     Fixing Access 2002 Installation Problems

     How to control the automatic upgrading of installed software



Last Modified: April 07, 2004
Versions Applicable to: 4.0