SOL Tracker
Frequently Asked Questions
  


Summary:

  If Access XP does not function properly on a computer, what can I do to fix it?

Details:

  If after installing SOL Tracker 4 for the first time the program functions in an irregular manner, such as stopping and exiting soon after the program starts or immediately after logging in, the first thing you should do is reboot and compact the Program File and Data File.  If that does not resolve the issue, try re-installing the software.  If you continue to experience problems, try the following steps:
  1. Ensure that the Client for Microsoft Networks is installed on the computer.  This is required by Access, even if your Data File resides on the local hard drive.
  2. If the program appears to stop responding immediately after the small white "Welcome to SOL Tracker" screen appears, and before any other messages or log in prompt, then it could be that there is an issue preventing the AutoUpdate feature from checking the Internet for updated versions of the software (maybe Proxy Server settings).  The program could be waiting for an excessively long timeout response.  If these symptoms appear, you can attempt to manually disable the AutoUpdate feature to see if the program starts normally.  Check here for instructions on performing those steps. 
  3. Ensure that the computer's Operating System is up to date by performing all required Windows Updates.  There should be an icon for this under your Windows Start menu.
  4. Install the System Files Update from the SOL Tracker Installation CD Menu (applicable to pre-Windows XP machines only). 
  5. If you have full Office XP, ensure that all required Office Updates have been installed.  This can be accessed at by clicking on the Check for Updates link at http://office.microsoft.com/officeupdate/default.aspx.
  6. If you have the Access XP Runtime installed, ensure that you have applied the Access 2002 Runtime SP-2 Update that can be run from the SOL Tracker Installation CD Menu, or downloaded from http://support.microsoft.com/default.aspx?scid=kb;en-us;813617&Product=acc2002.
  7. Run the RefSnoop.exe utility that in on the SOL Tracker Installation CD in the RefSnoop folder.  Follow the directions and analyze each entry in the log.  Look for any entry that displays "File Not Found".  This indicates a necessary file that was not installed for some reason.
  8. Install the Jet Engine 4.0 SP-1 Update: http://support.microsoft.com/default.aspx?scid=kb;EN-US;282010.
  9. Install the MDAC 2.6 SP-2 Update (Microsoft Data Access Components): http://www.microsoft.com/downloads/details.aspx?FamilyID=8e5f816c-4918-4250-b8bd-3794582c9089&DisplayLang=en.
  10. Install the MDAC 2.7 SP-1 Update (Microsoft Data Access Components):
     http://www.microsoft.com/downloads/details.aspx?FamilyID=9ad000f2-cae7-493d-b0f3-ae36c570ade8&DisplayLang=en
  11. If you have full Office XP, Uninstall and re-install Access XP.
     


Last Modified: April 07, 2004
Versions Applicable to: 4.0